![]() Did you manually add any activities in your Garmin account via the website or mobile application for the date(s) in question? If so, this could cause a step discrepancy if additional steps were added to your total.Once connected, your activity should display in your Virgin Pulse account. Click on the "Connect" button and follow the on-screen prompts to connect your account. The page will refresh, you will be disconnected from your Garmin account (don't worry, your steps are not lost!), and the "Connect" button should display. Scroll down to the Garmin section, hover over it, and click on the "Disconnect" button that appears. Navigate to the "Devices & Apps" page located under More tab in the top navigation menu. Try to refresh the connection between your Garmin account and your Virgin Pulse account by disconnecting and then reconnecting to Garmin.If you are not connected, check out the " How to connect Garmin to Virgin Pulse?" article to get started! Once you are connected, your steps should display in your Virgin Pulse account. Scroll down to the Garmin section, and you should see a link icon in the top right corner of the section to indicate that you are connected. This connection is required in order for Virgin Pulse to pull the activity data from your Garmin account. ![]() Confirm that you have connected your Garmin account to your Virgin Pulse account.To view your Garmin activity data, select "Garmin" in the drop-down menu. The "Steps" chart will display "Daily Highest" steps by default. If you're using more than one tracking device, you can only view your activity from one device at a time in the "Steps" chart.
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